![]() ![]() I am able to minimize the program and do other things on my computer, just not on POS. After completing the transaction (it is approved and shows a zero dollar balance due), the program freezes and will not allow us to save or print the transaction or go to another function in POS or do anything in POS. This is happening to me and I am losing money. So that is two lost sales (and lost inventory) I tried to chat with POS and Merchant Services Support but it is not available I guess because it is Saturday, so I am reaching out on this platform. This exact thing happened earlier in the week. I use intuit for our merchant services and just bought/installed the new POS V19 to try to ensure our ability to continue smoothly processing CC/Debit cards. When restarting POS it automatically voids unsaved transactions-the one that it froze up on after approving. After 10 mins and multiple new customers trying to check out but not able to because of the frozen program, we finally do a control alt delete end program. I want to make sure this is taken care of for you. I appreciate your patience while we’re working on this issue. It outlines the complete steps on how to fix issues when processing a transaction or opening the software. Let me also share the Resolve unexpected errors when opening POS guide. This is to avoid your POS system from freezing.Ĭheck out the Contact Payments Support link to view the complete support information and service hours. Aside from that, one of our specialists can help disable the Automatically log out user after each sale feature. They can add your company information in a secure space. We’ll have to collect sensitive information to pull up your account, so I recommend you get in touch with our Technical Support Team for further assistance. This is to ensure you’re in the loop about the progress of the investigation. While waiting for the permanent solution, I suggest signing up for the list of affected users. They’re all hands on deck working to get this issue resolved as soon as possible. This issue is already reported to our engineers (INV-21727). Removing the name and angle brackets fixed it.Thanks for following on this thread, me to share some information about why QuickBooks POS freezes when accepting payments. One time, I duplicated the missing link issue with that format. I originally copied the address from Outlook in this format: So, that’s one workaround: create a new customer.Īnother thing to check is the customer’s email address. Sure enough, an invoice emailed to the new customer (using my email address for testing) included the View and Pay Now link. When the invoice failed to email, the Windows Application Event Log contained this not-so-illuminating error:ĭescription: An unexpected error has occured in “QuickBooks Desktop Pro 2018”: Web Exception Interacting with ICN (GetUriFromICN) for Domain ID: INVOICE:12312132123123_7DA4-123123123 – TID – 6a820d38-191b-45fe-c608-75d8f9cf962d Exception: The remote server returned an error: (400) Bad Request.Īfter speaking with multiple Intuit support reps, one suggested deleting and re-adding the customer. The steps in the official helpdesk article didn’t help.Įmailing invoices to other customers worked fine. I spent hours today trying to get QuickBooks Pro 2018 to add a View and Pay Now link to the bottom of an emailed invoice.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |